This Privacy Policy explains what personal information ctract collects from Filipino players, how that information is used, and the steps we take to keep it secure. By using the platform, you agree to the practices described here.
This Privacy Policy applies to all individuals who register an account, visit, or otherwise interact with the ctract platform, including players based in the Philippines. It also covers individuals who contact our support team or browse the platform without registering. By accessing or using ctract, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the platform immediately. This policy is governed by the laws of the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173).
When you register an account on ctract, we collect personal information that is necessary to verify your identity and operate your account. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP). When you use the platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. We may also collect information you voluntarily provide when contacting our support team, such as the content of your messages and any documents you submit for verification purposes.
The personal information we collect is used primarily to create and manage your ctract account, process deposits and withdrawals in PHP, and verify your identity in line with our regulatory obligations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. Technical data helps us monitor platform performance, detect fraudulent activity, and improve the overall experience for Filipino players. Where you have opted in, we may use your contact information to send you relevant promotional communications about new features, games, or offers available on the platform. You may withdraw your consent to marketing communications at any time by contacting our support team at [email protected].
ctract processes your personal data on several legal grounds depending on the nature of the processing activity. For account registration and the performance of our services, processing is necessary to fulfil the contract between you and ctract. For identity verification and anti-money laundering checks, processing is required to comply with our legal obligations under Philippine law. Where we send you marketing communications, we rely on your consent, which you may withdraw at any time. In certain circumstances, we may also process your data where we have a legitimate interest in doing so, such as detecting and preventing fraud or improving platform security, provided that such interests are not overridden by your rights and freedoms.
ctract does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and technical infrastructure providers — all of whom are bound by strict confidentiality obligations. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so. In the event that ctract undergoes a business restructuring or acquisition, your personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this policy. We will always take reasonable steps to ensure that any third party receiving your data handles it responsibly and in accordance with applicable Philippine data protection law.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter, in line with our legal and regulatory obligations under Philippine law. Transaction records and identity verification documents may be retained for a minimum of five years following account closure, as required by anti-money laundering regulations. After the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be linked to you. If you request the closure of your account, we will process your request promptly while retaining only the data we are legally required to keep. You may contact [email protected] for more information about our specific retention periods.
Under the Philippine Data Privacy Act of 2012, you have a number of rights in relation to the personal data we hold about you. These include the right to be informed about how your data is used, the right to access a copy of your personal information, and the right to correct any inaccurate or incomplete data. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe that your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe.
The ctract platform uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are necessary for the platform to operate and cannot be disabled. Analytical cookies help us understand how players navigate the platform so we can make improvements. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may affect the functionality of the platform.
ctract takes the security of your personal information seriously and implements a range of technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the ctract platform is encrypted using industry-standard protocols. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security reviews and updates to our systems to address emerging threats. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. If you suspect that your account has been compromised, please contact [email protected] immediately.
The ctract platform is strictly intended for adults aged 21 and above, in accordance with Philippine online gaming regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data, we will take immediate steps to close the account and delete the associated information. Parents or guardians who believe that a minor has accessed the platform should contact us at [email protected] as soon as possible. We are committed to protecting the privacy and safety of young people in the Philippines.
ctract reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email or through a prominent notice on the platform. The updated policy will take effect from the date it is published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data. Your continued use of the ctract platform after any changes have been published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way ctract handles your personal data, please contact our support team by email at [email protected]. We aim to respond to all privacy-related enquiries within a reasonable timeframe. For concerns that cannot be resolved directly with ctract, you may also contact the National Privacy Commission of the Philippines. Additional information about your rights and our platform rules can be found on our Terms and Conditions and FAQ pages.
Quick answers to what Filipino players most often ask about data and privacy.
No — ctract does not sell, rent, or trade your personal information to third parties for marketing or any other commercial purpose. Your data is only shared with trusted service providers who help us operate the platform, such as payment processors and identity verification services, and all such parties are bound by strict confidentiality obligations. We handle all player data in accordance with the Philippine Data Privacy Act of 2012.
You can submit a data access or deletion request by emailing our support team at [email protected]. Please include your registered account details and a clear description of your request so we can process it efficiently. We will respond within a reasonable timeframe and handle your request in line with our obligations under Philippine data protection law. Note that certain data may be retained for the minimum period required by anti-money laundering regulations even after account closure.
Yes — all data transmitted between your device and the ctract platform, including payment information in Philippine pesos (PHP), is encrypted using industry-standard security protocols. Payment processing is handled by trusted third-party providers who maintain their own rigorous security standards. ctract does not store full card or banking credentials on its own servers. If you have any concerns about the security of your account or payment details, please contact [email protected] immediately.
Yes — when we make material changes to this Privacy Policy, we will notify registered players by email or through a prominent notice on the ctract platform. We encourage all players to review this page periodically so they are always aware of how their data is being handled. Your continued use of the platform after any updates have been published will be taken as acceptance of the revised policy. If you have questions about any changes, you can reach us at [email protected].
Create your free ctract account today and enjoy sports betting, slot games, and local PHP payments — with the confidence that your personal data is handled responsibly.